GLPI on Abel World

Synchronization GLPI LDAP or Active Directory

Mon, 12 Jan 2015 23:27:46 +0200

Synchronization GLPI LDAP. GLPI is a very popular ticket (call) system. It has a lot of features that make it competitive with any other ticketing or ICT management system. Some of the features that I have configured before are here.

LDAP Active Directory Connection.

One of the many powerful features of GLPI is the integration with many forms of LDAP. Among them Windows Active Directory (AD). To integrate it you just have to supply your AD server info on the form shown on this picture.

LDAP AD config

If you receive any error about not finding any configuration. You might have the PHP LDAP module missing. So make sure the module is installed.

Host LDAP is the address of the server (AD or Openldap) that glpi will use.
Basedn is the field that identifies the DN (Distinguished Name) where the search is starting.
rootdn (For non anonymous connections): this is for the user authorized to read the Directory (AD or Ldap for example: cn=Admin,ou=People,dc=mycompany make sure not to leave spaces between nodes. This is wrong: cn=Admin, ou=People , dc…)****
Pass (For non anonymous connections): User password.
Connection filter: To restrict the search.

GLPI ticket system & Inventory solution a very viable solution

Tue, 06 Jan 2015 16:00:10 +0200

Team work organization solutions with GLPI

Have a problem to organize team work? have problem to document and follow performance? You do not have satisfactory the statistics about the work done! Have you ever had problems to find simple reports like who is the best worker of the month? Have problems planning resources for the department? Do not know how many computers and other equipment are in the network?

You can use GLPI to solve all those problems. I have a few years of experience maintaining these type of servers for different environment and customer needs. lso I decided to write this post and share some of the things that you can get with GLPI. The main features of GLPI are:

Inventory of computers, peripherals, network printers and associated components through an interface with OCS Inventory or FusionInventory.

Management of issues on many environments through creation of tickets, management of tickets, assignment, tickets scheduling, etc.

Licenses management (ITIL compliant)

Assignment of equipment by geographical area to users and groups

Management of business and financial information (purchase, guarantee and extension, damping)

Equipment status management

Management of applications for assistance of all types of equipment inventory

Interface to allow the user to file a support ticket

Business management, contracts, documents related to inventory items

Equipment booking

Management of a Frequently-Asked Questions (FAQ).

Report generator: hardware, network or interventions (support).

Multilingual support with 45 languages available.

GLPI for technical support, the free tickets System.

Sat, 09 Nov 2013 10:34:41 +0200

GLPI Statistic Charts

GLPI is a free Tickets System distributed under GNU/GPL license. But When do you need a ticket system like this? This is one of the biggest challenges of the technical support companies or technical support teams. If they have to deal with many customers and the response times are critical. To be able to track, follow and organize the work of the different technicians that are supposed to do the actual job. In this scenario the paper work always becomes a challenge, accessibility, loose of information, spell and writing errors, individual and collective statistics, reporting, etc.