<?xml version="1.0" encoding="utf-8" standalone="yes"?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom"><channel><title>Databases on Abel World</title><link>https://www.abelworld.com/category/databases/</link><description>Recent content in Databases on Abel World</description><generator>Hugo</generator><language>en-us</language><lastBuildDate>Sat, 30 Jan 2021 16:56:05 +0200</lastBuildDate><atom:link href="https://www.abelworld.com/category/databases/index.xml" rel="self" type="application/rss+xml"/><item><title>Docker master slave MySQL replication</title><link>https://www.abelworld.com/docker-master-slave-mysql-replication/</link><pubDate>Tue, 11 Dec 2018 09:45:37 +0200</pubDate><guid>https://www.abelworld.com/docker-master-slave-mysql-replication/</guid><description>&lt;p&gt;Docker master slave mysql replication can be a bit intimidating, but the basics are actually quite easy, just a bit of a laborious work. As of this example I will use docker swarm. for that I assume you have docker already installed fresh on the machine. My example uses CentOS 7.6, but should be similar on other systems like ubuntu. Enjoy the post!&lt;/p&gt;&#10;&lt;h1 id="get-the-mysql-image"&gt;&lt;span id="post-1721-_c0hchzu9jwva"&gt;&lt;/span&gt;Get the mysql image:&lt;/h1&gt;&#10;&lt;pre&gt;&lt;code&gt;docker pull percona:5.7&#10;&lt;/code&gt;&lt;/pre&gt;&#10;&lt;h1&gt;&lt;span id="post-1721-_cv2m9bw5xva6"&gt;&lt;/span&gt;Create a few dirs to hold the structure:&lt;br&gt;&#10;&lt;img src="https://www.abelworld.com/wp-content/uploads/2018/12/word-image-4.png" class="wp-image-1727" /&gt;&lt;/h1&gt;&#10;&lt;ol&gt;&#10;&lt;li&gt;Two separate folders for master and slave.&lt;/li&gt;&#10;&lt;li&gt;The cnf directory has the configuration files for mysql&lt;/li&gt;&#10;&lt;li&gt;The data directory has the volume of mysql structural data.&lt;/li&gt;&#10;&lt;li&gt;The folders called mysql, performance schema and sys should NOT be created. those are done by MySQL server on start.&lt;/li&gt;&#10;&lt;/ol&gt;</description></item><item><title>MySQL slave master switch</title><link>https://www.abelworld.com/mysql-slave-master-switch/</link><pubDate>Sat, 01 Jul 2017 17:15:11 +0200</pubDate><guid>https://www.abelworld.com/mysql-slave-master-switch/</guid><description>&lt;figure class="alignright"&gt;&#10;&lt;img src="https://www.abelworld.com/wp-content/uploads/2017/07/mysql-replication-principle.png" class="size-full wp-image-1509" aria-describedby="caption-attachment-1509" width="599" height="388" alt="MySQL Slave Master replication" /&gt;&#10;&lt;figcaption aria-hidden="true"&gt;MySQL Slave Master replication&lt;/figcaption&gt;&#10;&lt;/figure&gt;&#10;&lt;p&gt;MySQL slave to master switch is an operation required in a few situations. Sometimes master dies and you need to make DB available as soon as possible. In this case if the DB is reasonably big then restoring from backup might take to long. Also keep present that slave has a current copy of data, you might have new data after the last backup that you can not afford to lose. Some other common situations where you might require such a procedure is when you want to upgrade your MySQL servers. For instance from Percona 5.6 to Percona 5.7. Also this will help to avoid long downtime.&lt;/p&gt;&#10;&lt;p&gt;&lt;strong&gt;Notice:&lt;/strong&gt; if you have classic master slave replication some downtime is unavoidable, there are different setups that can be done to achieve having a cluster that does not stop working if you take the master offline, but this is NOT the objective of this post.&lt;/p&gt;&#10;&lt;p&gt;this post is some what related to another recent post; &lt;a href="https://www.abelworld.com/mysql-db-server-change-distro-upgrade/"&gt;Mysql DB server OS change / replacement or distro upgrade; study&lt;/a&gt; case&lt;/p&gt;&#10;&lt;p&gt;Ok, let’s stop the chitchat and let’s get some stuff done.&lt;/p&gt;</description></item><item><title>Mysql DB server OS change / replacement or distro upgrade; study case</title><link>https://www.abelworld.com/mysql-db-server-change-distro-upgrade/</link><pubDate>Tue, 27 Jun 2017 09:35:17 +0200</pubDate><guid>https://www.abelworld.com/mysql-db-server-change-distro-upgrade/</guid><description>&lt;h1 id="mysql-db-server-os-change"&gt;Mysql DB server OS change:&lt;/h1&gt;&#10;&lt;figure class="alignright"&gt;&#10;&lt;img src="https://www.abelworld.com/wp-content/uploads/2017/06/Screen-Shot-2017-06-27-at-3.07.39-PM.png" class="wp-image-1477 size-full" aria-describedby="caption-attachment-1477" width="170" height="109" alt="MySQL Oracle" /&gt;&#10;&lt;figcaption aria-hidden="true"&gt;MySQL Oracle&lt;/figcaption&gt;&#10;&lt;/figure&gt;&#10;&lt;p&gt;Mysql DB server OS change might be required in different situations, but for those who do not know what I am talking about, let me start by explaining what this is and why you might need it in some situations. Just to serve as an example; let say you are renting a few Virtial Machine Server from X IDC or cloud provider. This cloud provider gave you an a distribution that in 2013 had 4 years of support and everything was cool, you installed you systems. Now is 2017 and you need an upgrade. Let me give more details.&lt;/p&gt;&#10;&lt;p&gt;You are running a web environment with load balancers, web-server, and 2- Mysql DB servers Master and slave replication, etc. Your application needs High availability and you can not afford to have a lot of downtime. Your system is running fine, but last month you got a notification that the EOL (End of life) of your distribution is in 2 months. You also you noticed that your Percona MySQL DB 5.5 has a few limitations that you want to resolve by upgrading toPercona MySQL DB 5.6 or 5.7. So this is the perfect opportunity to upgrade the system and not remain with a legacy OS that will lose support soon. So now you know all you need to know and you are decided to go with progress and make a difference with the change.&lt;/p&gt;&#10;&lt;figure class="alignright"&gt;&#10;&lt;img src="https://www.abelworld.com/wp-content/uploads/2017/06/Screen-Shot-2017-06-27-at-3.07.48-PM.png" class="wp-image-1476 size-full" aria-describedby="caption-attachment-1476" width="158" height="60" alt="MySQL: MariaDB community logo" /&gt;&#10;&lt;figcaption aria-hidden="true"&gt;MySQL: MariaDB community logo&lt;/figcaption&gt;&#10;&lt;/figure&gt;&#10;&lt;p&gt;You contact your provider about upgrading your system. They reply with a link (URL) to their FAQ saying that they do not support system upgrade. Then you start reading about it and notice that many virtualization services providers do not really support the upgrade. So you can not just du apt-get dist-upgrade. Not that you can not try, but you will likely not succeed, own experience here long ago when I was young and stupid. Maybe your provider supports it, but you might have grown fond of some other distribution over time and you want to change let say from Debian to Redhat or vise-versa, change of company policy, etc. So reason for wanting to change are many.&lt;/p&gt;</description></item><item><title>Hosting network services services and websites basics</title><link>https://www.abelworld.com/cost-comparison-website-hosting/</link><pubDate>Thu, 12 Nov 2015 19:47:53 +0200</pubDate><guid>https://www.abelworld.com/cost-comparison-website-hosting/</guid><description>&lt;p&gt;&lt;a href="https://www.abelworld.com/get-a-quote/"&gt;&lt;img src="https://www.abelworld.com/wp-content/uploads/2015/11/1hosting-300x205.jpg" class="alignright wp-image-1321 size-medium" srcset="https://www.abelworld.com/wp-content/uploads/2015/11/1hosting-300x205.jpg 300w, https://www.abelworld.com/wp-content/uploads/2015/11/1hosting-1024x701.jpg 1024w, https://www.abelworld.com/wp-content/uploads/2015/11/1hosting-600x411.jpg 600w, https://www.abelworld.com/wp-content/uploads/2015/11/1hosting-438x300.jpg 438w" sizes="(max-width: 300px) 100vw, 300px" width="300" height="205" alt="hosting" /&gt;&lt;/a&gt;Hosting network services and websites or blogs like this one is now a days a regular task of anyone who want to conduct a successful business. This is non written a requirement for many other activities as well. If you are not an ICT professional and you have a website or need to deploy some services in your business and you wander where to store them and how. Then this article is for you.&lt;/p&gt;&#10;&lt;p&gt;More people than you might think want to get a server at their home or office and host their own websites and services locally. I am not 100% against this type of solutions, but the truth is the all the odds now a days are against it unless you have a particularly special need to have it locally. Let see what are the drawbacks.&lt;/p&gt;</description></item><item><title>Website development projects</title><link>https://www.abelworld.com/web-development-projects/</link><pubDate>Thu, 05 Nov 2015 19:39:13 +0200</pubDate><guid>https://www.abelworld.com/web-development-projects/</guid><description>&lt;p&gt;Having a good Website is very important for modern business, so some of the last  projects that I have been doing lately are related to website development. For instance one of them were done for Team Engineers (Pty) Ltd, Botswana. They already had a website, that needed a platform easier to edit and manage as well as a new look to certain extend and some interactive features. &lt;span style="font-weight: 300;"&gt;Team Engineers defines itself as follows.&lt;/span&gt;&lt;/p&gt;&#10;&lt;p&gt;&lt;em&gt;“TEAM Engineers (PTY) Ltd. is a specialist prefabricated accommodation solutions provider. Since its establishment in 1997, TEAM has gone from strength to strength not only in capacity and knowledge, but also in &lt;a href="http://www.team-botswana.com/prefabs-mobiles/products/"&gt;diversity of the product range&lt;/a&gt; and &lt;a href="http://www.team-botswana.com/prefabs-mobiles/services/"&gt;our level of service&lt;/a&gt;.”&lt;/em&gt;&lt;/p&gt;&#10;&lt;p&gt;They are the biggest company in Botswana in the business with a very well gained reputation of great quality solutions, for diverse purposes like: accommodation, mining facilities, schools, hospitals, offices, housing, etc. Please check out the next slider for some basic details about the look of the current website.&lt;/p&gt;&#10;&lt;div class="gallery"&gt;&#10;&lt;p&gt;&lt;a href="https://www.abelworld.com/wp-content/uploads/2015/11/Screenshot-16.png"&gt;&lt;img src="https://www.abelworld.com/wp-content/uploads/2015/11/Screenshot-16.png" alt="Screenshot 16"&gt;&lt;/a&gt;&lt;a href="https://www.abelworld.com/wp-content/uploads/2015/11/Screenshot-17.png"&gt;&lt;img src="https://www.abelworld.com/wp-content/uploads/2015/11/Screenshot-17.png" alt="Screenshot 17"&gt;&lt;/a&gt;&lt;a href="https://www.abelworld.com/wp-content/uploads/2015/11/Screenshot-19.png"&gt;&lt;img src="https://www.abelworld.com/wp-content/uploads/2015/11/Screenshot-19.png" alt="Screenshot 19"&gt;&lt;/a&gt;&lt;a href="https://www.abelworld.com/wp-content/uploads/2015/11/Screenshot-20.png"&gt;&lt;img src="https://www.abelworld.com/wp-content/uploads/2015/11/Screenshot-20.png" alt="Screenshot 20"&gt;&lt;/a&gt;&lt;/p&gt;&#10;&lt;/div&gt;</description></item><item><title>Web hosting administration software free alternative.</title><link>https://www.abelworld.com/web-hosting-administration-software-free-alternative/</link><pubDate>Thu, 29 Jan 2015 10:35:17 +0200</pubDate><guid>https://www.abelworld.com/web-hosting-administration-software-free-alternative/</guid><description>&lt;p&gt;Hi, have engaged myself on a quest to look for an administration panel for my customers hosting. I want a good one to have it as an alternative to&lt;/p&gt;&#10;&lt;figure class="alignright"&gt;&#10;&lt;a href="https://www.abelworld.com/wp-content/uploads/2015/01/webhosting.jpg"&gt;&lt;img src="https://www.abelworld.com/wp-content/uploads/2015/01/webhosting.jpg" class="size-full wp-image-1183" aria-describedby="caption-attachment-1183" srcset="https://www.abelworld.com/wp-content/uploads/2015/01/webhosting.jpg 900w, https://www.abelworld.com/wp-content/uploads/2015/01/webhosting-300x100.jpg 300w, https://www.abelworld.com/wp-content/uploads/2015/01/webhosting-600x200.jpg 600w, https://www.abelworld.com/wp-content/uploads/2015/01/webhosting-100x33.jpg 100w, https://www.abelworld.com/wp-content/uploads/2015/01/webhosting-150x50.jpg 150w, https://www.abelworld.com/wp-content/uploads/2015/01/webhosting-200x67.jpg 200w, https://www.abelworld.com/wp-content/uploads/2015/01/webhosting-450x150.jpg 450w" sizes="(max-width: 900px) 100vw, 900px" width="900" height="300" alt="Web Hosting Evaluation" /&gt;&lt;/a&gt;&#10;&lt;figcaption&gt;Web Hosting&lt;/figcaption&gt;&#10;&lt;/figure&gt;&#10;&lt;p&gt;cPanel, the truth is that every day I like the cPanel project less and the free alternatives are getting better. So unless you are committed for some MAJOR reason to cPanel I would not recommend it any more. Use any other GLP like thing from out there, if the problem is support get better support from one of the communities.&lt;/p&gt;</description></item><item><title>Update multiple tables from a column; MySQL</title><link>https://www.abelworld.com/update-multiple-tables-column-mysql/</link><pubDate>Tue, 27 Jan 2015 12:03:13 +0200</pubDate><guid>https://www.abelworld.com/update-multiple-tables-column-mysql/</guid><description>&lt;p&gt;Update multiple tables from a column is something that does not happen very often. Personally I never had to do it. I came across this question from a friend. He is programming something, and he had the following situation:&lt;/p&gt;&#10;&lt;div class="post-text"&gt;&#10;&lt;pre tabindex="0"&gt;&lt;code class="language-default" data-lang="default"&gt;field_data_body&#10;+----------+---------------------+&#10;| entry_id | body_value |&#10;+----------+---------------------+&#10;| 1009 | content |&#10;+----------+---------------------+&#10;| 1020 | |&#10;+----------+---------------------+&#10;| 1025 | more content |&#10;+----------+---------------------+&#10;&#10;&#10;i_posts&#10;+------+---------------+&#10;| id | html |&#10;+------+---------------+&#10;| 1009 | |&#10;+------+---------------+&#10;| 1020 | | &#10;+------+---------------+&#10;| 1025 | | &#10;+------+---------------+&#10;&lt;/code&gt;&lt;/pre&gt;&lt;p&gt;From this two tables he wanted to get i_posts updated with information from field_data_body’s body_value field. In other words write this:&lt;/p&gt;&#10;&lt;div class="post-text"&gt;&#10;&lt;p&gt; &lt;/p&gt;</description></item><item><title>LDAP linux configuration and install from source</title><link>https://www.abelworld.com/ldap-linux-configuration-install-source/</link><pubDate>Sun, 11 Jan 2015 21:37:35 +0200</pubDate><guid>https://www.abelworld.com/ldap-linux-configuration-install-source/</guid><description>&lt;p&gt;Hi, if you want to configure LDAP (OpenLDAP) properly and you have never done it, I advise you to read a lot of&lt;/p&gt;&#10;&lt;figure class="alignright"&gt;&#10;&lt;a href="https://www.abelworld.com/wp-content/uploads/2015/01/config_dit.png"&gt;&lt;img src="https://www.abelworld.com/wp-content/uploads/2015/01/config_dit.png" class="wp-image-1143 size-full" aria-describedby="caption-attachment-1143" srcset="https://www.abelworld.com/wp-content/uploads/2015/01/config_dit.png 576w, https://www.abelworld.com/wp-content/uploads/2015/01/config_dit-300x152.png 300w, https://www.abelworld.com/wp-content/uploads/2015/01/config_dit-100x51.png 100w, https://www.abelworld.com/wp-content/uploads/2015/01/config_dit-150x76.png 150w, https://www.abelworld.com/wp-content/uploads/2015/01/config_dit-200x101.png 200w, https://www.abelworld.com/wp-content/uploads/2015/01/config_dit-450x227.png 450w" sizes="(max-width: 576px) 100vw, 576px" width="576" height="291" alt="LDAP tree" /&gt;&lt;/a&gt;&#10;&lt;figcaption&gt;LDAP tree&lt;/figcaption&gt;&#10;&lt;/figure&gt;&#10;&lt;p&gt;nonsense out there that people write on blogs like mine, before actually trying. After reading a lot of that the you can try, and let me tell you a secret, the best documentation is the one that they provide on &lt;a href="http://www.openldap.org" target="_blank" title="Open-LDAP Official website"&gt;their own website&lt;/a&gt;, just that sometimes that one is a bit complex to understand.&lt;/p&gt;&#10;&lt;p&gt;Well fist the fist, my LDAP version 2.4 never worked installing from repositories on Debian 7. How unable am I or how silly… I don’t know. Bot it did not work as it use to do with earlier versions. I was unable to set the user, password, domain and those initial things using the installer package.deb and dpkg-reconfigure. So I decided immediately that if I am losing the power of having a repository because of this nonsense, then I do not need them any more. I am going to compile the package myself from source. I tried so… but I struggled with the ./configure options. I could not fins the proper ones. and &lt;a href="http://www.openldap.org/lists/openldap-technical/201407/msg00009.html" target="_blank" title="LDAP error report."&gt;this&lt;/a&gt; error report thread gave me the clue to be able to follow the &lt;a href="http://www.openldap.org/doc/admin24/slapdconf2.html" target="_blank" title="LDAP config manual"&gt;LDAP manual&lt;/a&gt;.&lt;/p&gt;&#10;&lt;p&gt;After reading this manual I ended up with a file that contains this:&lt;/p&gt;</description></item><item><title>GLPI ticket system &amp; Inventory solution a very viable solution</title><link>https://www.abelworld.com/glpi-ticket-system-inventory-solution/</link><pubDate>Tue, 06 Jan 2015 16:00:10 +0200</pubDate><guid>https://www.abelworld.com/glpi-ticket-system-inventory-solution/</guid><description>&lt;blockquote&gt;&#10;&lt;figure class="alignright"&gt;&#10;&lt;a href="https://www.abelworld.com/wp-content/uploads/2014/11/team.gif"&gt;&lt;img src="https://www.abelworld.com/wp-content/uploads/2014/11/team-300x210.gif" class="wp-image-973 size-medium" aria-describedby="caption-attachment-973" srcset="https://www.abelworld.com/wp-content/uploads/2014/11/team-300x210.gif 300w, https://www.abelworld.com/wp-content/uploads/2014/11/team-100x70.gif 100w, https://www.abelworld.com/wp-content/uploads/2014/11/team-150x105.gif 150w, https://www.abelworld.com/wp-content/uploads/2014/11/team-200x140.gif 200w, https://www.abelworld.com/wp-content/uploads/2014/11/team-450x315.gif 450w" sizes="(max-width: 300px) 100vw, 300px" width="300" height="210" alt="GLPI TEAM solution" /&gt;&lt;/a&gt;&#10;&lt;figcaption&gt;Team work organization solutions with GLPI&lt;/figcaption&gt;&#10;&lt;/figure&gt;&#10;&lt;p&gt;&lt;span id="result_box" lang="en" tabindex="-1"&gt;&lt;span class="hps"&gt;&lt;em&gt;&lt;strong&gt;Have a problem to organize team work? have problem to document and follow performance? You do not have satisfactory the statistics about the work done! Have you ever had problems to find simple reports like who is the best worker of the month? Have problems planning resources for the department? Do not know how many computers and other equipment are in the network?&lt;/strong&gt;&lt;/em&gt;&lt;br&gt;&#10;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&#10;&lt;p&gt;You can use GLPI to solve all those problems. I have a few years of experience maintaining these type of servers for different environment and customer needs. lso I decided to write this post and share some of the things that you can get with GLPI. The main features of GLPI are:&lt;/p&gt;&#10;&lt;p&gt; &lt;/p&gt;&#10;&lt;ul&gt;&#10;&lt;li&gt;Inventory of computers, peripherals, network printers and associated components through an interface with &lt;a href="http://en.wikipedia.org/wiki/OCS_Inventory" target="_blank" title="OCS Inventory"&gt;OCS Inventory&lt;/a&gt; or FusionInventory.&lt;/li&gt;&#10;&lt;li&gt;Management of issues on many environments through creation of tickets, management of tickets, assignment, tickets scheduling, etc.&lt;/li&gt;&#10;&lt;li&gt;Licenses management (&lt;a href="http://en.wikipedia.org/wiki/ITIL" target="_blank" title="ITIL"&gt;ITIL&lt;/a&gt; compliant)&lt;/li&gt;&#10;&lt;li&gt;Assignment of equipment by geographical area to users and groups&lt;/li&gt;&#10;&lt;li&gt;Management of business and financial information (purchase, guarantee and extension, damping)&lt;/li&gt;&#10;&lt;li&gt;Equipment status management&lt;/li&gt;&#10;&lt;li&gt;Management of applications for assistance of all types of equipment inventory&lt;/li&gt;&#10;&lt;li&gt;Interface to allow the user to file a support ticket&lt;/li&gt;&#10;&lt;li&gt;Business management, contracts, documents related to inventory items&lt;/li&gt;&#10;&lt;li&gt;Equipment booking&lt;/li&gt;&#10;&lt;li&gt;Management of a Frequently-Asked Questions (FAQ).&lt;/li&gt;&#10;&lt;li&gt;Report generator: hardware, network or interventions (support).&lt;/li&gt;&#10;&lt;li&gt;Multilingual support with 45 languages available.&lt;/li&gt;&#10;&lt;/ul&gt;&#10;&lt;/blockquote&gt;</description></item><item><title>Fleet management system with Symfony 2, php, MySQL; TeamERP Transport</title><link>https://www.abelworld.com/symfony-2-development-fleet-management/</link><pubDate>Tue, 15 Apr 2014 10:27:55 +0200</pubDate><guid>https://www.abelworld.com/symfony-2-development-fleet-management/</guid><description>&lt;h3 id="teamerp-transport-symfony-2"&gt;TeamERP Transport Symfony 2&lt;/h3&gt;&#10;&lt;p&gt;Updated on 2014-05-19.&lt;/p&gt;&#10;&lt;p&gt;I have been programming for one week and I have a transport module that can work for different situation now. I have released it as a MIT license so that any one can use it or do what ever they want with it. My objective is to create a truly free ERP system. But you have to start somewhere, and I have decided that the transport module could be a nice module. This module is a software that can be used to record transport expenses and to follow the cars movements. It’s not a tracking systems. but in the future I an planning to integrate it with one of &lt;a href="https://www.abelworld.com/business-automation-gps-tracking/" title="GPS traking system"&gt;this&lt;/a&gt; projects. the project was developed with Symfony 2; php, MySQL.&lt;/p&gt;&#10;&lt;p&gt;In this document I described the Symfony 2 development process for the development of a Fleet management system. I started from scratch to what I currently have and it took me one week of work. The project is going to be used by a friend of mine company. All the iterations and problems found along a real life development process will be posted here. This document is about the Transport module and the objective is not to have a book of how to use Symfony 2 and develop. But a guide of what has been done with Symfony 2 and the current state of the module. More like a diary of notes and the documentation of this development. You can also find some other Symfony 2 development material &lt;a href="https://www.abelworld.com/category/development/php/symfony/" title="Symfony 2 development related materials"&gt;here.&lt;/a&gt;&lt;/p&gt;</description></item><item><title>GLPI for technical support, the free tickets System.</title><link>https://www.abelworld.com/free-ticket-system-glpi-it-team-work/</link><pubDate>Sat, 09 Nov 2013 10:34:41 +0200</pubDate><guid>https://www.abelworld.com/free-ticket-system-glpi-it-team-work/</guid><description>&lt;figure class="alignright"&gt;&#10;&lt;a href="https://www.abelworld.com/wp-content/uploads/2013/11/Statistic1.png"&gt;&lt;img src="https://www.abelworld.com/wp-content/uploads/2013/11/Statistic1-300x168.png" title="GLPI Statistic Charts" class="size-medium wp-image-406" aria-describedby="caption-attachment-406" srcset="https://www.abelworld.com/wp-content/uploads/2013/11/Statistic1-300x168.png 300w, https://www.abelworld.com/wp-content/uploads/2013/11/Statistic1-1024x575.png 1024w, https://www.abelworld.com/wp-content/uploads/2013/11/Statistic1.png 1366w" sizes="(max-width: 300px) 100vw, 300px" width="300" height="168" alt="GLPI Statistic Charts" /&gt;&lt;/a&gt;&#10;&lt;figcaption&gt;GLPI Statistic Charts&lt;/figcaption&gt;&#10;&lt;/figure&gt;&#10;&lt;p&gt;GLPI is a free Tickets System distributed under GNU/GPL license. But When do you need a ticket system like this? This is one of the biggest challenges of the technical support  companies or technical support teams. If they have to deal with many customers and the response times are critical. To be able to track, follow and organize the work of the different technicians that are supposed to do the actual job. In this scenario the paper work always becomes a challenge, accessibility, loose of information, spell and writing errors, individual and collective statistics, reporting, etc.&lt;/p&gt;</description></item><item><title>Useful Notes as a solution to punctual problems</title><link>https://www.abelworld.com/solution-useful-notes-problem/</link><pubDate>Fri, 08 Nov 2013 18:20:21 +0200</pubDate><guid>https://www.abelworld.com/solution-useful-notes-problem/</guid><description>&lt;p&gt;I tend to forget where I find the solution for my problem very often, so I will start recording some of the solutions that I find for my different problems, if any one find this list some how interesting or useful in the future please consider leaving a comment or suggest other useful information that you have found in internet:&lt;/p&gt;</description></item></channel></rss>